Shanghai Donsun Welding Group Co., Ltd.
Add.: No.111-121, Yezhuang Road, Fengxian District, Shanghai, P. R. China
Zip Code: 201415
Tel.: +86-21-60873655

Service and Support

To better serve local customers, Donsun has set up branches and entrusted agents for local services around the world. We offer professional pre-sales consultation, specialized technical training, and perfect after-sales services to satisfy customers.

We will try our best to meet customer requirements. Here, we make the following commitments.
1. Donsun will continuously improve quality assurance system and strictly comply with production and inspection standards. We will fulfill the contract terms and obligations and ensure timely delivery.

2. A 12-month warranty period is provided for the welders and cutters we sell. Within this period, we are responsible for the repair, replacement, refund, and even compensation of the products.

3. According to customer needs, we can offer training, technical consultation, and quality follow-up service.

Service Statement
1. Scope of Free Service

a. The product itself has design or quality problems.
b. The welding or cutting machine is unable to work properly due to its own reasons within the warranty period.
Note: In a large-scale project, service fees are determined according to the consensus reached by both sides.

2. Scope of Paid Service
a. The cutting or welding machine is unable to work after the customer opens or repairs it without any authorization.
b. The warranty expires.